How to complain about Home Office services

If you're dissatisfied with any aspect of the services provided by the Home Office -delays, loss of documents, rudeness of staff, etc.-, you're entitled to complain to put things right and claim compensation for any financial losses you might have suffered as a result.

Your first port of call should be the Home Office itself. Generally, written complaints work best because they leave a record you can refer to should you need to take your complaint further. Ideally, you should include a reasonable deadline by which you expect a resolution. This template will assist you in wording your complaint. Contact details to post or email your complaint are here.

If the Home Office fails to address the problem at your satisfaction, you should proceed to log a complaint through your MP with the Parliamentary Ombudsman. They will review your complaint, investigate if appropriate and then issue a decision.

If all of the above fails, you should contact the Immigration Advisory Service for free advice on other legal avenues open to you.

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