How to complain about Home Office services

If you're dissatisfied with any aspect of the services provided by the Home Office -delays, loss of documents, rudeness of staff, etc.-, you're entitled to complain to put things right and claim compensation for any financial losses you might have suffered as a result.

Your first port of call should be the Home Office itself. Generally, written complaints work best because they leave a record you can refer to should you need to take your complaint further. Ideally, you should include a reasonable deadline by which you expect a resolution. Full details on making a complaint are available on this official page.

If the Home Office fails to address the problem at your satisfaction, you should proceed to log a complaint through your MP with the Parliamentary Ombudsman. They will review your complaint, investigate if appropriate and then issue a decision.

If all of the above fails, you should contact an immigration adviser for information on other legal avenues that may be open to you.

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